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24/7 Technical Support

IT Support & Maintenance

Reliable Technical Support for Your Business

Keep your business running smoothly with our comprehensive IT support services. We provide remote and on-site technical support, device maintenance and repair, network setup, and IT equipment management for businesses across Rwanda.

15 min

Response Time

99%

Issue Resolution

24/7

Support Available
Get Support Now Support Plans
IT Support & Maintenance
Benefits

Why Professional IT Support is Essential

Technology downtime costs businesses time and money. Professional IT support ensures your systems run smoothly, minimizes disruptions, and maximizes productivity.

Minimize Downtime
Quick resolution of IT issues
🔒
Enhanced Security
Regular updates and maintenance
💰
Cost Effective
Predictable monthly costs
👨‍💻
Expert Knowledge
Access to IT specialists
IT Support Benefits
Your IT Support Partner

We handle technology so you can focus on business

Services

Our IT Support Services

Comprehensive technical support solutions for Rwandan businesses

🎧

Technical Support

Get immediate assistance with technical issues through remote support, on-site visits, and help desk services.

  • Remote Desktop Support
  • On-Site Technical Assistance
  • Help Desk & Ticketing System
  • Software Installation & Updates
🔧

Device Maintenance & Repair

Keep your hardware running smoothly with regular maintenance, troubleshooting, and repair services.

  • Computer & Laptop Repair
  • Printer & Scanner Maintenance
  • Hardware Upgrades & Installation
  • Preventive Maintenance
🌐

Network Setup & Management

Set up and manage reliable network infrastructure for your business with professional installation and maintenance.

  • Network Installation & Configuration
  • Wi-Fi Setup & Optimization
  • Network Monitoring & Troubleshooting
  • Security Configuration
☁️
Cloud Infrastructure Support

Support for cloud services, migration assistance, and optimization of cloud infrastructure for better performance and cost efficiency.

💻
IT Equipment Management

Inventory management, asset tracking, procurement assistance, and lifecycle management of IT equipment.

💾
Backup & Recovery Support

Set up and manage backup solutions, data recovery services, and disaster recovery planning for business continuity.

🔄
Security Updates & Patches

Regular security updates, patch management, antivirus updates, and security monitoring to protect your systems.

Devices

Devices We Support & Repair

Comprehensive support for all your business technology

Desktop Computers Laptops & Notebooks Servers Printers & Scanners Networking Equipment Mobile Devices POS Systems Surveillance Systems
Plans

Flexible IT Support Plans

Choose the support plan that best fits your business needs. All pricing is customized based on your specific requirements.

Basic Support

Custom

tailored pricing
For Small Businesses
  • Remote Technical Support
  • Software Installation Help
  • Basic Troubleshooting
  • Email & Phone Support
  • On-Site Visits
  • Hardware Repair
Get Custom Quote

Premium Support

Custom

comprehensive package
For Enterprises
  • All Standard Features
  • Dedicated Support Engineer
  • Hardware Repair & Replacement
  • Cloud Infrastructure Support
  • IT Equipment Procurement
  • Strategic IT Planning
Get Custom Quote

All plans include customized pricing based on your specific needs, number of devices, and required services. Contact us for a detailed quote.

Get Support

Request IT Support Services

Tell us about your IT support needs and we'll provide a customized solution with pricing tailored to your specific requirements.

Why Choose Our IT Support?
  • Certified IT technicians with years of experience
  • Quick response times (average 15 minutes)
  • Flexible support options (remote, on-site, hybrid)
  • Transparent pricing with no hidden fees
  • Proactive monitoring and maintenance
  • Local support with understanding of Rwandan context
Support Options:
Remote Support: Quick assistance via phone, email, or remote desktop
On-Site Support: Technician visits for hardware issues and installations
Scheduled Maintenance: Regular check-ups and preventive maintenance

We'll contact you within 30 minutes for urgent requests, or within 4 hours for regular inquiries to discuss your needs and provide customized pricing.

Need Immediate Help?

For urgent IT issues requiring immediate assistance, call our emergency support line: +250 782 584 354 (24/7 availability)